Disclaimer

This site contains comments, articles, topics and content of a general nature only and is not intended to be relied upon without first consulting Byron Tan & Associates Pty Ltd. It is not intended as a substitute for professional and specific personalized advice. No responsibility can be accepted by the author(s) for loss occasioned to any person or entity doing anything as a result of the material on this site.

Privacy Statements

Byron Tan & Associates Pty Ltd undertakes to protect the information you give us. Byron Tan & Associates Pty Ltd adopts a strict principle that information provided by clients is treated with utmost confidentiality.

Only information relevant and necessary to the legislative decision making process is provided to Government authorities responsible for those decisions. Aside from the formal process of visa applications to Department of Immigration and other relevant government authorities, tax returns to Australian Taxation Office and loan application to the financial institutions, (and excepting those cases mentioned below) Byron Tan & Associates Pty Ltd has no other purpose or obligation to disclose clients’ information.

Byron Tan & Associates Pty Ltd has a unique and valued relationship with its clients. Part of that relationship is founded upon a genuine respect for your privacy and that of your personal and business information.

From December 21st 2001, new sections of the Commonwealth Privacy Act 1988 set out a range of additional issues affecting the use, protection of and access to your personal information. The purpose of this document is to articulate Byron Tan & Associates Pty Ltd's position on these issues with respect to:

how we collect information
why we collect it
who we make it available to and why
how you can access it
accuracy of your information
secure storage of your information

In the course of doing business with Byron Tan & Associates Pty Ltd, we may at times be required to gather information about you or your business. The reasons for collecting this information can vary and may include the following:

to identify you as an authorized person to act on behalf of the business you represent or own
to make an accurate assessment on how best to resolve an issue with respect to the use of one of our services
to provide accurate and relevant guidance to you with respect to procedures and practices relevant to or connected with the use of our consulting services
to ensure we are able to contact you efficiently for accounts-related issues
to better understand your business requirements and translate those into more advanced services
To provide you with tailored information and marketing material relevant to an enquiry

There are a number of ways in which we collect information, including:

directly from you – at the time of enquiry about or request for service
from an employee or representative of your company (e.g. your solicitor)
from public domain sources like industry bodies and directories
from our web sites
through telephone calls made by you or a representative

Occasionally, this information is made available to organizations or individuals outside Byron Tan & Associates Pty Ltd and may include the following:

your representatives – internal or external
credit providers, where such providers are instrumental in the execution of a service
our own advisers in such issues as law, accounting and auditing
debt collection agencies
government or regulatory bodies where required or authorized by law
your Managers/Directors in Help Desk call-reports when required

Any information we hold about you is always available for you to review and amend. It is important that information held about you is relevant, accurate and beneficial to both parties. As such, you are welcome to request a copy of all the information we hold about you. You can make this request by any of the following methods:

Write directly to us at:

Byron Tan & Associates Pty Ltd
172 Sydney Road
Brunswick 3056
Victoria Australia

Send an email to: info@visaonline.com.au

Please note that we will need to take reasonable steps to identify you before providing you with the information you require. We may also levy a fee for the costs incurred in the search and recovery of your information.

In certain circumstances, we may refuse access to your information. Such situations may include:

providing access would have an unreasonable impact upon the privacy of other individuals; or
the request for access is frivolous or vexatious; or
the information relates to existing or anticipated legal proceedings between the organization and the individual, and the information would not be accessible by the process of discovery in those proceedings; or
providing access would reveal the intentions of the organization in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
providing access would be unlawful; or
denying access is required or authorized by or under law; or
providing access would be likely to prejudice an investigation of possible unlawful activity; or
an enforcement body performing a lawful security function asks the organization not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.
Providing access to certain documents we prepare and produce would prejudice our commercial or proprietorial business processes.

Further information about access rights to your information can be obtained from the Office of the Federal Privacy Commissioner:

Privacy Hotline on 1300-363-992
their web site at www.privacy.gov.au
The Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042

The information we hold about you is only as accurate as the information supplied by you or your representative/s. For this reason, it’s very important that you contact us when changes to your details are imminent or you suspect that information we’re holding about you is inaccurate. You can either contact us in writing at the address above or via the Contact Us area on our web site: www.visaonline.com.au